Privacy Policy

CNERD Inc. ("CNERD," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit https://cnerd.us (the "Site") or use our services.

1. Information We Collect

Information You Provide

When you submit our contact form, we collect the following information:

• Name (required)
• Email address (required)
• Company name (optional)
• Message content (required)

If you engage us for software development, AI consulting, or other professional services, we may also collect business contact details, project specifications, and related information necessary to fulfill our contractual obligations.

Information Collected Automatically

Our Site does not use analytics services, tracking pixels, or advertising cookies. We do not collect browsing behavior, device fingerprints, or location data through the Site.

Our web server may automatically log standard access data (IP address, browser type, pages requested, and timestamps) as part of normal server operations. These logs are used solely for security monitoring and troubleshooting and are not correlated with personally identifiable information.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Provide, maintain, and improve our professional services
• Communicate about projects, deliverables, and invoices
• Protect against fraud, abuse, and security threats
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: We use SendGrid (Twilio) to deliver email notifications when you submit our contact form. These providers process data on our behalf and are bound by their own privacy policies.
• Legal requirements: We may disclose information if required by law, regulation, subpoena, or court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

The Site uses a minimal server-side session to enforce rate limiting on our contact form. This session cookie is strictly functional, contains no personal data, and expires when you close your browser. We do not use advertising cookies, social media tracking pixels, or third-party analytics tools.

5. Data Retention

Contact form submissions are delivered to our team via email and are not stored in a database on our Site. We retain correspondence for as long as necessary to maintain our business relationship or as required by law. Server logs are retained for a limited period for security purposes and then deleted.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe.

8. Third-Party Links

Our Site may contain links to third-party websites or services (such as app stores). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

9. Children's Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

CNERD Inc.
Olean, New York
Email: support@cnerd.us
Phone: (716) 970-4000