Privacy Policy

Landworks Services LLC ("CNERD," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit https://cnerd.us (the "Site") or use our services.

1. Information We Collect

Information You Provide

When you submit our contact form, we collect the following information:

• Name (required)
• Email address (required)
• Company name (optional)
• Message content (required)

If you engage us for software development, AI consulting, or other professional services, we may also collect business contact details, project specifications, and related information necessary to fulfill our contractual obligations.

Website Analytics

We use a first-party analytics system hosted with this Site to understand how the Site is used. It records pages viewed, links and buttons selected, referring website, campaign tags, approximate engagement time and scroll depth, browser and operating system type, device category, language, time zone, screen and viewport size, and an approximate city, region, and country derived from the visitor's IP address.

We do not store the raw IP address in our analytics records. A short-lived, pseudonymous browser-session identifier and a one-way network identifier are used to measure sessions and protect the service. The session identifier is stored only in session storage and expires when the browser session ends. We do not use analytics data for advertising or cross-site tracking. Browsers that send Global Privacy Control or Do Not Track are not measured by this analytics system.

To determine approximate location, the visitor's IP address is sent securely to ipwho.is, which returns city, region, and country information. This location is approximate and may be inaccurate. Our web host may also record standard access data, including IP address, browser type, requested pages, and timestamps, for security and operations.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Understand Site traffic, navigation, and content performance
• Improve accessibility, compatibility, and user experience
• Provide, maintain, and improve our professional services
• Communicate about projects, deliverables, and invoices
• Protect against fraud, abuse, and security threats
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share information only in the following circumstances:

• Service providers: We use Hostinger to host the Site, SendGrid (Twilio) to deliver contact-form notifications, and ipwho.is to obtain approximate location data. These providers process data as part of providing those services and are subject to their own privacy terms.
• Legal requirements: We may disclose information if required by law, regulation, subpoena, or court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Cookies and Browser Storage

The Site uses a minimal server-side session for contact-form rate limiting and protected administrative access. The first-party analytics system uses session storage for a random session identifier that expires when the browser session ends. We do not use advertising cookies, social media tracking pixels, persistent analytics cookies, or third-party advertising analytics.

5. Data Retention

Website analytics records are retained for up to 400 days. Contact form submissions are delivered to our team and retained for as long as needed to maintain our business relationship or as required by law. Server logs are retained for a limited period for security and troubleshooting.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Analytics records and administrative credentials are stored outside the Site's public directory, and the administrative dashboard requires authentication. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can enable Global Privacy Control or Do Not Track in a supported browser to prevent first-party analytics collection on future visits. To exercise a legal privacy right or ask a privacy question, contact us using the information below.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies independently.

9. Children's Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Landworks Services LLC
Olean, New York
Email: support@cnerd.us
Phone: (716) 970-4000